Shoppers of Integrity Door and Window Ltd. break their silence on Emerald Park enterprise

A household in Regina says they’re out hundreds of {dollars} after placing their belief into an organization that they are saying by no means delivered their merchandise or returned their cash upon request.

Again in April 2022, Cathy Cuddington and her husband say they positioned a considerable deposit of $28,000 with Integrity Door and Window Ltd. by ordering inside and exterior doorways, trim and some sealed window items to finish their dwelling renovations.

Because the months went on, she says the merchandise by no means did arrive. Because the Cuddingtons questioned the proprietor, they are saying they began to get suspicious as they declare they heard “excuses” from proprietor Ross Petz. She claims they’ve stored a document of the “excuses” on their cellphones.

“We underwent about three or 4 months of failed guarantees with many excuses why it couldn’t occur,” she mentioned. “It will definitely turned evident that these excuses have been so (far-fetched) … we requested to see buy orders or product, when in actual fact nothing had been ordered.”

Petz mentioned there have been three separate buy orders however two of the acquisition orders have been partially on the workplace constructing.

“There was some excellent remaining product, however I merely don’t know what’s been adopted up with the brand new firm,” mentioned Petz. “As I used to be informed by each events, that they have been getting the remainder of the problems resolved. I do know a few of it was there and the remainder of the time of my presence being there wasn’t.”

Cuddington mentioned he texted a photograph of a flat tire as a motive why he was unable to indicate as much as set up the product. She claims that Petz admitted by means of a cellphone dialog in September 2022 that he didn’t place their order.

In response, Petz mentioned he doesn’t recall the cellphone name.

“A few of their stock was there so I wouldn’t have mentioned that,” mentioned Petz. “I don’t know learn how to additional reiterate that. Their stock for 2 of the three orders was bodily on the location. Moreover, I merely wouldn’t recall.”

Integrity Door and Window Ltd. 

Ross Petz was the only proprietor of Integrity Door and Window; a enterprise based mostly in Emerald Park and was established in Might 2020. The enterprise began off as a door producer the place the doorways have been bodily made in a warehouse in White Metropolis, which is east of Regina. The enterprise moved into window wholesaling after which lastly, moved into set up.

His enterprise first began by means of phrase of mouth and other people began to take discover by means of the enterprise Fb web page gained a number of traction rapidly, in line with Petz. However from the get-go, Petz admits there have been some hiccups as he kicked off his enterprise as he began his enterprise throughout the COVID-19 pandemic.

“There have been longer lead instances, costs fluctuated to see what appeared like each day,” mentioned Petz. “The opposite half was retaining a wholesome employees and never solely a wholesome employees, having wholesome clients as properly. It’s very arduous to ship product to individuals if they’ve COVID. So, we at all times had some issues to work round, however for essentially the most half, our enterprise undoubtedly did begin off properly.”

As time went on, enterprise wasn’t doing so properly for Petz. In August 2022, Petz was already on the lookout for totally different partnerships or new possession for Integrity Door and Window as he mentioned he bumped into some assortment points. The primary individual Petz contacted was Tim Probe, the proprietor of PR Investments, who additionally invested in Integrity Door and Window Ltd.

“At that time, he was . He really went so far as to register a enterprise known as Integrity Door and Window 2022 in case he determined to maneuver ahead with the deal,” mentioned Petz. “He knew that different events would have an interest within the deal, so it made sense for him to register that enterprise.”

By way of public data obtained on the Info Providers Company web site, it’s confirmed that Probe did register the corporate below “Integrity Doorways and Home windows 2022” on August 22, 2022. On the finish, Petz mentioned he met with Kunal Malik and his companions and mentioned he was a “higher suitor.”

Malik and companions took over the leasing area on October 1, 2022 and Petz says they entered into an settlement. Nonetheless, there is no such thing as a documentation accessible of what the alleged settlement entailed.

“I used to be actively working with my landlord as a result of I knew our enterprise wasn’t working effectively,” mentioned Petz. “So, I (made) a take care of Kunal and his group for them to return in and function effectively and never solely benefited myself however a advantage of my landlord as properly.”

Landlord Dwayne Walbaum, who’s the All-Proper Properties president, mentioned he leased the area to Petz and gave him a number of warnings as Petz was late on rental funds.

“He owes a number of months of again lease, like hundreds … it was greater than $50,000 in again lease twice,” mentioned Walbaum. “He was prolonged the courtesy from nearly three quarters of the 12 months the place we allowed him to attempt to repair his points. In some unspecified time in the future, you simply have to shut the door.”

In response, Petz mentioned on the finish, the corporate had numerous receivables the place he alleges one buyer “stiffed” his firm near $100,000.

“We did sadly, fall behind on lease to that circumstance,” mentioned Petz. “I used to be open with my landlord with all that’s taken place. I understood that my firm was failing, and I did the appropriate factor by discovering a tenant to maneuver into his area and (to) pay lease and begin to function effectively.”

Petz forfeited his lease and allowed Malik and his companions to take over the area. The confusion from many purchasers just isn’t realizing if their enterprise with Petz would proceed with Malik and his companions. In line with Petz, the settlement between each events was not documented.

“Sadly, we didn’t actually have a paper settlement. That is once more the place I’ve to take accountability and perceive the issues that I’ve performed,” mentioned Petz. “(It) ought to have been truth checked just a little bit extra.”

Malik’s partnering firm that took over the lease area is known as CBS Doorways and Home windows. Malik claims Petz misrepresented the enterprise belongings when Malik was initially trying into the enterprise. He claims Petz mentioned he owned belongings contained in the constructing together with gear, furnishings and stock. Malik says he later found the belongings have been owned by the owner.

In response, Petz mentioned the entire belongings, the equipment and gear have been included within the lease that Malik and companions took over.

“Regardless of (who) paid for them, whose belongings they have been on the time of their takeover, they have been included within the lease,” mentioned Petz. “I used to be by no means after cash in change for belongings that was by no means my intention. I used to be by no means promoting them … I used to be letting them take over my lease with my belongings included in that lease and that I used to be merely an worker at that time.”

“We, CBS Doorways and Home windows, are a brand new begin up company and don’t have any affiliation with Integrity Door and Window,” mentioned Malik. “Nonetheless, we leased the area to run Doorways and Home windows enterprise from the identical location by getting into into a brand new lease settlement with the property proprietor. We’re exploring numerous avenues to serve clients in the absolute best method.”

Malik says he didn’t assume any of Integrity Door and Window’s liabilities however mentioned he needs to make issues proper by serving to clients which are nonetheless owed cash or product by Petz’s firm.

Fb Submit

Just a few weeks in the past, a Fb submit was made about Integrity Door and Window Ltd. on the Regina Rant and Rave web page the place many individuals got here ahead with comparable experiences. Kevin Schubert was one in every of them.

Schubert says he began coping with Petz on Might 2, 2022, by ordering a brand new entrance door and entrance window for his dwelling with a 6-to-8-week supply date. Schubert left a big sufficient deposit to cowl. Nonetheless, in August Schubert was informed that Petz wanted an extra $2,500. In whole, Schubert paid $4,300 to Petz for a brand new door and window that by no means did come, he says.

“We had arrange a date to air check my dwelling earlier than set up. (At) three separate dates, they by no means confirmed,” he mentioned in an e-mail assertion. “Then Ross mentioned he would deduct $600 from the invoice which would go away $4,600 owing.”

Not lengthy after, Schubert discovered that Integrity Door and Window was not working. Schubert mentioned Malik knowledgeable him that the $4,300 he had paid to Petz was gone. Schubert confirms that no product was ordered, and he by no means obtained a refund of his cash. International Information requested Petz the place the $4,300 went and Petz mentioned the cash would have gone to stock and belongings.

“At that time, our enterprise, that’s once we have been beginning to have a number of liabilities go south the place clients weren’t paying us anymore,” mentioned Petz. “And sadly, generally to pay lease or that type of factor, we did have to only take cash out of the account to verify our enterprise nonetheless stayed open.”

Schubert mentioned he’s working with Malik and companions on receiving the merchandise he ordered below Petz at Integrity Door and Window Ltd. He might be required to pay an extra $500-$1,000 for his order however Schubert says he’s OK with that, however he hopes they may comply with by means of with their phrase.

“(Malik) mentioned he would honor the contract at price, however I nonetheless need to cowl something beneath,” said Schubert. “At this level I might stay with that, however I shouldn’t need to pay something apart from what I had left owing.”

The Cuddingtons say they’re at present taking Petz to small claims court docket over the cash that’s misplaced. Whereas they anticipate any consequence, they’re buying round for an additional firm to finish the repairs.

“We have been unable to maneuver in, basically for an additional three months,” mentioned Cuddington. “It’s definitely made us leery to take care of anyone and put a deposit down.“

Higher Enterprise Bureau Investigation

Karen Smith, who’s the CEO of the Higher Enterprise Bureau (BBB), mentioned they’ve been investigating Integrity Door and Window Ltd. since 2021.

“We’ve had a sequence of complaints that they didn’t reply to,” mentioned Smith. “A few of them had a reasonably important quantity of down fee with no service or items supplied.“

Smith mentioned of their investigation to date, they’ve found Petz has not had a correct company licensing since 2020 and that they missed a few of their filings.

Petz responded saying his firm was at all times updated with Staff Compensation Board and Info Providers Company (ISC).

“We have been registered with ISC,” mentioned Petz. “I don’t know what they might be alluding to, and I must look into it additional, however that doesn’t make sense.”

“We now have discovered by means of our investigation that they apparently have filed for chapter,” mentioned Smith. “We now have that as an indicator now on our web site and urged individuals to hunt extra authorized recommendation if they’ve an undisputed declare that they’re desirous to take care of.”

When International Information requested Petz concerning the chapter declare, he mentioned that he by no means declared chapter however that his enterprise was closed and that he was trying out of business.

“I’ve been in fixed contact with Cameron Okolita between October 1st and as not too long ago because the twentieth and was suggested that based mostly on the truth that I’ve given my belongings a list and something with a optimistic worth to that new firm, there could be nothing to liquidate or bankrupt,” mentioned Petz. “Primarily I’d be spending $500 to $10000 to declare a enterprise chapter, however there’d be nothing to achieve or lose out of that situation. There’s nothing left within the firm as the whole lot from that firm has been taken to CBS door and window after which.”

When requested if he might have performed one thing totally different, Petz mentioned he would have stored on the lookout for a unique companion or investor.

“I’d have by no means launched my stock or my belongings or my lease to someone with out the correct paperwork,” he mentioned.

Petz is actively in search of employment however is uncertain of what his subsequent transfer is.

“I’ve a pair presents in entrance of me that I’ll undergo with my household. And at this level, I’m simply making an attempt to do what’s finest for them,” he mentioned.

Smith encourages shoppers to do their analysis on companies earlier than making a enterprise dedication. The BBB web site is open for individuals to browse on the totally different corporations in addition to the Info Providers Company the place registries and data are simply obtainable.

“Use our website and try the complaints or the any enterprise alerts that we would have on it,” she mentioned. “You may have a look at the enterprise profile and examine the investigation that we’ve performed. Make that a part of your decision-making.”

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