Do you’ve gotten a suggestions for the Delhi metro, and wish to share it? The Delhi Metro Rail Company (DMRC) will likely be conducting an internet survey for suggestions from the commuters on numerous elements of metro providers and services.
The eighth version of On-line Buyer Satisfaction Survey – 2022 will likely be open from Monday until August 28. The survey would comprise detailed suggestions from the collaborating commuters on particular person matters with a complete questionnaire. It should additionally search strategies for enhancements.
To take part within the survey, commuters can go to the DMRC’s official website- www.delhimetrorail.com.
The Survey kind will likely be out there in each English and Hindi and it consists of seven matters on which suggestions is sought from the members.
The survey hyperlinks for one subject will likely be out there on DMRC’s web site for 4 days, after which, the following subject will likely be made out there for suggestions. Because the survey consists of seven matters it is going to be concluded over a span of 28 days.
Questionnaire will likely be primarily based on essential features of Metro functioning akin to:
• Availability & Accessibility
• Services supplied to clients
• High quality of providers
• Buyer Service
• Outdoors Metro Space
• Safety, Security & Consolation
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The aim for organizing this survey is to search out out what passengers consider the providers being supplied to them. The outcomes of the survey “will likely be useful for assessing and making essential enhancements in numerous elements of the Metro services and providers”, as per the physique.
DMRC is a centre-state three way partnership that operates the Delhi Metro and is concerned in planning and implementation of metro rail, monorail, and high-speed rail tasks.