A Home windows replace issued final month is obstructing some customers with new Microsoft accounts from with the ability to log into their techniques, a glitch Microsoft says may be remedied both by means of a workaround or a characteristic launched to the working system final 12 months.
Based on Microsoft, the replace to Home windows 11 model 21H2, launched August 25, was meant to deal with a spread of points round USB printing, trusting functions within the Microsoft Retailer, Bluetooth headsets, and Microsoft Edge in IE mode.
Nonetheless, the KB5016691 replace additionally launched a difficulty of its personal. In an advisory emitted this week, Microsoft mentioned that some clients, after putting in the replace and including a brand new Microsoft account person in Home windows, have been unable to sign up for a quick time after the preliminary restart or after signing out.
“The problem solely impacts the newly added Microsoft account person and just for the primary sign up,” the seller wrote. “This subject solely impacts gadgets after including a Microsoft account. It doesn’t have an effect on Energetic Listing area customers accounts or Azure Energetic Listing accounts.”
The software program big provided two methods to deal with it. One is a workaround that basically requires letting the OS work the issue out of its system. If a person with a brand new account cannot sign up, the problem will mechanically resolve itself after a short while, in line with Microsoft.
On this situation, the person might want to look ahead to the lock display screen to reappear, after which they need to be capable of login as anticipated.
Customers may also resolve the issue by utilizing a perform known as the Recognized Situation Rollback (KIR), which was launched in March 2021. In a weblog publish on the time, Microsoft defined that KIR would shortly return a tool affected by a Home windows replace to productive use.
“The Recognized Situation Rollback infrastructure within the OS gives builders with a technique that evaluates a coverage to find out the execution path,” mentioned Microsoft. “This coverage tells the OS whether or not a repair ought to stay enabled or not. If the coverage states that the repair is enabled, then the brand new code runs; and if the coverage says that the repair is disabled, then the OS falls again to the previous code-path.”
Month-to-month Home windows updates are enabled by default, with the previous code being disabled and the brand new code enabled. If the repair causes a significant issue, Azure hosted providers and Home windows work collectively to replace the coverage setting on the machine and disable the repair that’s inflicting the problems.
Based on Microsoft, enterprises have management over the KIR coverage.
It may take so long as 24 hours to KIR to mechanically resolve the login subject in shopper techniques and non-managed enterprise gadgets. Restarting the Home windows machine may speed up the method, the seller mentioned.
“For enterprise-managed gadgets which have put in an affected replace and encountered this subject [admins] can resolve it by putting in and configuring a particular Group Coverage,” the corporate wrote. “The particular Group Coverage may be present in Laptop Configuration -> Administrative Templates -> KB5016691 220722_051525 Recognized Situation Rollback -> Home windows 11 (authentic launch).”
An IT administrator might want to set up and configure the Group Coverage particular for his or her variations of Home windows. This subject would not have an effect on Home windows Server deployments.
Directions for deploying and configuring the particular Group Coverage may be discovered right here. ®