When an Ontario man was driving his pick-up truck and the engine seized he mentioned he was relieved to realize it was nonetheless beneath guarantee.
“Whereas I used to be driving it on the freeway the engine simply died and it took a little bit of expert driving to drag over at an off ramp,” Bowmanville man Moses Fosuo advised CTV Information Toronto.
The electrician purchased the 2018 Ram 1500 Eco Diesel model new and mentioned it has been an important truck for his household, together with two kids and two canines.
Fosuo mentioned it was additionally comforting to know the truck got here with a 100,000 kilometre guarantee.
“They knowledgeable me the engine was now not working and I used to be taking a look at having to have the engine changed,” Fosuo mentioned.
On the time the engine seized, the truck had 91,000 kilometres on it and Fosuo thought the repairs can be lined.
Nonetheless, he was knowledgeable by the supplier it might not be carried out beneath guarantee, as a result of he had not carried out the required oil modifications on the acceptable occasions.
“Once I requested them why it was not lined beneath guarantee, they talked about at 50,000 kilometers the oil swap got here on and I did not get an oil change carried out immediately,” mentioned Fosuo.
Fosuo mentioned when he had the oil modified at a 3rd get together oil store, he was advised the truck might journey 24,000 kilometres between oil modifications.
Fosuo mentioned the truck didn’t include a bodily proprietor’s handbook.
“We weren’t given an proprietor’s handbook. We have been advised every little thing was on an onboard laptop and to entry it that means,” mentioned Fosuo.
CTV Information Toronto reached out to Ram and a spokesperson for its dad or mum firm Stellantis mentioned “As a consequence of buyer privateness pointers, we can’t disclose all particulars on this case. Nonetheless, the client obtained written discover this week that the declare was denied attributable to an absence of auto upkeep.”
“As indicated within the automobile’s Proprietor’s Guide, on no account ought to oil change intervals exceed 16,000 km or 12 months, whichever comes first. Our licensed Ram sellers reported that mentioned upkeep was not carried out to those parameters,” mentioned the spokesperson.
“There isn’t a hesitancy on our half to adjust to the provisions of a guaranty, so long as they apply to a manufacturing unit defect. Harm or failures attributed to another supply are the proprietor’s accountability.”
Fosuo was quoted $19,000 plus taxes to switch the engine, one thing he mentioned he can’t afford proper now.
“I do not assume I’ve the cash to pay for one thing like that. Sadly that automobile must go to scrap, I can not afford one thing like that,” mentioned Fosuo.
It is a reminder to all drivers it doesn’t matter what type of automobile it’s a must to get the oil modifications carried out once you’re purported to and to maintain the paperwork as proof. That’s very true if in case you have a automobile that’s nonetheless beneath guarantee.