Samsung Fridges Topic to A whole lot of Client Complaints


Samsung Electronics factory
(Photograph Credit score: A4ASHISHMISHRA/Shutterstock)

Samsung Fridge Client Criticism Overview:

  • Who: Client Stories discovered that greater than 600 complaints about Samsung fridges had been reported to the Client Product Security Fee between January 2019 and December 2021.
  • Why: Shoppers reported points with malfunctioning ice makers and failure to take care of applicable temperatures.
  • The place: The Samsung fridges had been bought in the US.

Greater than 600 client complaints about Samsung fridges have been reported to the Client Product Security Fee (CPSC) between January 2019 and December 2021, in accordance with Client Stories.

The Samsung fridge complaints embrace stories of malfunctioning ice makers and failure to take care of applicable temperatures.

Client Stories notes that 211 client complaints cited meals spoilage and 62 complaints reported meals poisoning.

Samsung reportedly obtained extra complaints throughout this time-frame than every other producers primarily based on publicly obtainable information posted on the database.

“The sudden enhance in stories should have a trigger utterly impartial from the standard of our merchandise,” Samsung informed Client Stories. “That is clearly proven within the information you supplied (referencing the complaints), which displays dozens of fashions manufactured throughout a whole decade concurrently and inexplicably growing issues beginning in 2020.”

Samsung Fridges With French Doorways Not Really helpful Based mostly on Current Client Survey Information

Client Stories exams greater than 20 fridge manufacturers and recommends six Samsung fridges (three top-freezer fashions and three side-by-side fashions). Nonetheless, Client Stories says that it doesn’t advocate Samsung fridges with French doorways as a consequence of unfavorable reliability rankings primarily based on its most up-to-date member survey information.

Testing by Client Stories is barely carried out on new merchandise which might be bought straight from retailers. The brand new Samsung fridges examined by Client Stories reportedly obtained Very Good or Glorious rankings primarily based on their temperature-related efficiency.

Client Stories says it additionally conducts annual member surveys about customers’ experiences with fridges that they bought throughout the previous decade.

“We use this information to calculate predicted reliability and proprietor satisfaction rankings for fridges, in addition to to determine downside areas with these home equipment,” Client Stories defined.

Outcomes from the member survey information confirmed that Samsung French-door fridges, side-by-side fashions and bottom-freezer fashions had proprietor satisfaction rankings of Honest to Poor.

Fb Group Urges Samsung Fridge Recall

A Fb group known as Samsung Fridge Recall U.S.A. now has greater than 100,000 members, in accordance with Client Stories. 

“Everyone thought that [their refrigerator] was [Samsung’s] solely lemon, after which we began placing all these puzzles collectively,” Tom O’Shea, the Fb group’s administrator, informed Client Stories. He says the Fb group encourages house owners of Samsung fridges to maintain pursuing service claims and in search of compensation.

Samsung is dealing with a fridge defect class motion lawsuit over points with the exterior ice dispenser on fashions with French doorways, together with allegations that the ice dispensers leak, produce slush and create extreme fan noise.

One other Samsung class motion lawsuit alleges that the corporate’s “fingerprint-resistant” coating on a few of its kitchen home equipment peels off, leaving an “ugly patchwork” of standard chrome steel and the black coating that has not peeled off but.

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